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Customer Service - Frequently Asked Questions

Q: How do I contact Heartland Pergolas?

We really take pride in our customer service so never hesitate to reach out with questions or concerns. We are family operated business so we care about our products and care about your project! From planning stages or installation questions and anything in between, we are with you every step of the way!

Our team is in the office and available Monday – Friday 8am – 4pm Central Time.

For the quickest response, you can call us at 563-345-6745. Always leave a message if you can’t get through - our team will respond as soon as possible.

You can also email our team here.

Or use the chat box on our website to send messages as well! Look for the help button or speech bubble on the bottom left corner of the page.

Q: Where can I find you online?

Stay Connected - here are all of our socials! Be sure to tag us - we LOVE seeing your pergolas, during the build and after it's all complete. You can share your photos or videos with us by sending them to marketing, posting or tagging us on social or leaving a review on Google or Facebook!

Q: Can I get a brochure?

Yes, both a digital copy or hard copy are available. Use the form on our page to request a hard copy be sent to your home or download a digital version today!

Q: Can I get a material sample?

Yes we have materials sample kits that can be mailed to your home. Inspect the color and quality of our vinyl and aluminum profiles before you buy!

Samples are sent out as 6" long 2x6 vinyl and aluminum profiles. You can choose to see our White, Sandstone Tan, or request both to compare!

Request your sample today!

Q: Do you have user reviews or testimonials?

Check out our Google Reviews! As of writing, we have a 5.0 rating on our customer reviews. It’s something incredibly important to us as a small family operated business. You can also read some of the reviews pulled from Google on our Reviews Page.

Love your Heartland Pergola?

Your reviews on Google, Facebook, online forums, etc mean the world to us. If you want to share your experience, photos, or video testimonial, you can leave a Google Review here, Facebook Review here or contact our marketing department to share photos and videos! Thanks for spreading the love!

Where to next?

If you can’t find what you’re looking for please give us a quick call at 563-345-6745 or use our chat box in the bottom left corner of your screen!