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Purchase Terms - Frequently Asked Questions

Q: How do I place an order?

You can purchase any of our pergola kits or eyebrow pergolas online through our website or order by calling in (563-345-6745) and talking to our sales team. If you are ordering a pergola with customizations outside of our pergola design tool, custom sizes or configurations, you will want to purchase by speaking with our team over the phone/email.

Upon ordering, either via our website or through our sales staff you will receive a docusign document emailed to you detailing all your options and pergola specs to sign off on before we send your pergola to fabrication.

Q: What methods of payment do you accept?

All major credit cards are accepted as payment as well as business checks or personal checks. We also offer buy now pay later options via Klarna & Affirm. Individual financing terms are strictly determined by Affirm/Klarna. See more about these below financing options.

Q: Do you offer financing or payment plans?

Heartland Pergolas does not offer any in-house financing. Those who choose to do financing offen use their bank or seek personal loans if needed. We have however partnered with Affirm and Klarna to offer you options for buy now, pay later or financing. Individual financing terms are strictly determined by Affirm / Klarna.
If you would like to use Affirm / Klarna, you would check out online and choose one of those as your payment type. You will be directed to either Klarna or Affirm's site to finalize your details, view terms and check out. Options may vary but typical payment plans include 6 months interest free, 12 months or 36 months. Both Klarna and Affirm arrange and notify you of your upcoming payments with them. They pay your balance in full at the time of check out.

For additional questions on how either operate, please see the following;

Q: Do you charge sales tax?

We are required to collect sales tax on purchases shipped within the state of Iowa. However, we also offer a discount to our in-state customers equal to the value of that sales tax. This discount is applied to your total invoice. In the end, you’ll pay the same price for our pergola kits no matter where you are in the United States.

Q: Who should I contact for pricing and information as a contractor or outdoor professional?

We ask that all professionals and contractors please call our office for custom designs, information or to place an order. Please identify yourself as an outdoor professional or contractor to our team so we can properly identify your account and billing. Thank you!

Where to next?

If you can’t find what you’re looking for please give us a quick call at 563-345-6745 or use our chat box in the bottom left corner of your screen!